Litera One Technology

Solutions

Litera One Draft Pro
AI Document Generation
PDF Management
Document Creation
Document Comparison
Document Proofreading
Document Formatting
AI Contract Review + Due Diligence
Transaction Management
Case and Matter Management
Knowledge Management Platform
Deal Point Insights
Data Management
Metadata Cleaning
Bulk Document Scanning
Information Governance + Records Management
Applicant Management Tracking
CLE Compliance Tracking
Customer Relationship Management (CRM)
Marketing Automation
Experience Management
Proactive Relationship Management (PRM)
Business Intelligence & Analytics
Budgeting & Pricing
Shipping Management

Introduction

Automate repetitive and time-consuming processes so you can stand out from the crowd and deliver high-quality client service.

Large law firms operate at a different scale—manage complex matters, ensure compliance, and meet high-stakes client demands.

Experience a unified legal ecosystem that drives efficiency, consistency, and insight across jurisdictions.

Supercharge productivity and governance for in-house teams.

Gain an edge with legal GenAI built on 30 years’ experience that anticipates your needs.

Customer Care

Welcome to Customer Care. As a Litera customer, this is your destination to find anything you may need related to our products, whether that be support, services, training materials, product documentation, or access to our login portals.

Contact Us

Need assistance? We're Here to Help!

Our dedicated Customer Care team is ready to assist you with any questions or concerns. Whether you need help with a service or have a question about one of our products, we're all ears.

Assistance Links

Customer Care Resources

Litera Customer Center

Need help with a technical issue? Looking for downloads or license keys? Visit the link below to review articles, documentation, submit a case, and more.

Get Help

General Inquiries

We’re excited to hear about the challenges facing your organization, show you our software in action, or discuss whatever else might be top of mind.

Inquiry Form

Services

Looking for more information on training, adoption, and implementations? As soon as you become a customer, you are connected with a Litera expert to help you meet and, hopefully, exceed your expectations.

Services Center

Product Documentation

Find the documentation for all of your Litera software in one convenient location.

Documentation Center

Adoption Resources

Find customizable, informative resources including marketing materials, guides, case studies, and e-learning to help you adopt Litera solutions.

Adopt Litera

Litera University

Our Learning Management System (LMS) is thoughtfully created to offer you an enriched learning experience.

Litera University

Known Issues

New! Beta version of known issues portal. Track status, and progress towards resolution.

Known Issues Portal

Our Most Frequently Asked Questions

Renewing

How do I renew my software?

If you purchased via our webstore, you have the option to enable auto-renew for your subscription. This is done during the purchasing process. If you are unsure of the status, please log in, locate your subscription, and look for the auto-renew indicator.
If you purchased via a Litera Rep and have not received the notification email regarding your upcoming renewal, please email our renewals team at RenewalsMatter@litera.com.

Billing

How do I request a refund?

Please send an email to lms.ar@litera.com with the following details:

Date CC Charged was charged
Amount
Product
Invoice #
Account Name
Contact Name
Contact Email

Technical

How do I get access to the customer center?

To request a login to our portal, please visit our customer center portal located here. Next locate the Click Here link on the customer center home page and fill out a request.

Sales

How can I get a quote for your products?

If you are looking to purchase a product not listed on our store or you are looking to purchase >10 seats, please fill out our request a quote form and a rep will reach out.

How do I get my license keys and software to install?

If you purchased from our webstore, you should have received an email containing your license keys and links to download your software. If you cannot locate the email, you can log into our customer center portal located here.